Leadership Commitment

In order to foster a culture that prioritizes quality, environmental responsibility, occupational health and safety (OHS), and customer satisfaction as core operational values, Setur Marinas commits to the following principles:

Ensuring full compliance with all relevant national and international regulations, laws, and standards applicable in its field of operation, particularly those related to environmental protection, occupational health and safety. Operating in alignment with the principles and objectives of Koç Holding, and continuously improving organizational performance within the scope of the Marina Operations Management System, in accordance with ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, ISO 10002:2018, ISO 14064-1:2018, and ISO 22301:2019 standards.

The company is committed; enhancing employee experience and engagement to achieve high levels of customer satisfaction. Clearly defining employee roles, responsibilities, and obligations. Continuously improving performance in quality, environmental, health and safety, and customer satisfaction areas.

Learning from incidents and minimizing human error through proactive management and root-cause analysis; establishing effective systems and ensuring corrective and preventive actions are implemented. We affirm that all employees involved in health and safety matters have the right to report unsafe conditions without fear of pressure or retaliation. We are committed to developing a transparent, fair, and accountable organizational culture.

Setur Marinas ensures; selection of suppliers and service providers in compliance with maritime safety, quality, environmental, and occupational health standards.

Adherence to ethical business practices and principles of integrity and transparency in all Operations; execution of strategies and processes by qualified personnel through proper training and competence development; provision of safe, secure, and uninterrupted facilities, equipment, and infrastructure; environmentally sound waste management practices and minimizing environmental impact. Furthermore, we; implement operational and technical measures aimed at reducing carbon emissions. Rigorously monitor and evaluate performance through audits, inspections, employee and customer satisfaction surveys, and electronic reporting systems.

Analyze all collected data to assess the effectiveness and efficiency of management systems; maintain the continuity and integrity of critical IT systems through regular backups and disaster recovery measures to ensure rapid response in case of disruptions. Allocate necessary resources for continual improvement of systems and processes.

Lastly, Setur Marinas commits to full adherence to all published guidelines, policies, and procedures regarding safety, quality, environmental, and occupational health matters, and ensures that all managers, department heads, and employees are appropriately assigned and held accountable for fulfilling their responsibilities.